Introduction

Bookers ("Bookers", "we", "us", or "our") is committed to protecting the privacy of all individuals who interact with our website wearebookers.com (the "Site"), our applications, and the services provided through them (collectively, the "Services"). This Privacy Policy describes how we collect, use, store, disclose, and protect personal information in compliance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

This Policy applies to all visitors and users of the Site and Services, whether or not you register an account or make a reservation.

By using the Site or Services, you agree to the collection and use of your personal data as described in this Privacy Policy.

We may update this Privacy Policy periodically. Material changes will be posted on the Site with the effective date updated.

Who We Are

Bookers Rue Louis-Favre 12 2017 Boudry Switzerland

hello@wearebookers.com

Bookers is the controller responsible for your personal data.

What Personal Data We Collect

We collect personal data directly from you and automatically through technology while you use the Site. Types of personal data include:

1. Contact and Identity Data

• Name, email address, phone number
• Billing address and postal address
• Username and password for account registration

2. Reservation and Service Data

• Reservation details (date, time, number of guests, special requests)
• Payment and transaction data necessary to process bookings
• Communications between you and third-party service providers when booking

3. Technical and Usage Data

• IP address and anonymised location data
• Device, browser, operating system data
• Cookies and tracking identifiers collected via automated means

4. Optional Data

• Demographic information (age, preferences) where voluntarily provided
• Feedback, reviews, survey responses
• Information obtained when linking social media or third-party services

Collection of personal data varies based on your use of the Site and Services.

How We Collect Data

We collect data in several ways:

• When you visit or interact with the Site
• When you create an account or make a booking
• When you contact us via email, forms, surveys, or live chat
• Through cookies and similar tracking technologies
• When data is shared by third-party reservation tools integrated into our platform

For example, integrated reservation systems (such as those provided by reservation partners) may collect or process personal data as part of the booking process. Such partners may process bookings directly and are responsible for their own privacy practices; please refer to their respective privacy notices.

Legal Basis for Processing Your Data

Under applicable law (revFADP and GDPR), we process your personal data on one or more of the following legal bases:

• Performance of Contract — Processing necessary to fulfill your reservation or provide the Services.
• Consent — Where you have given consent (e.g., for cookies, marketing emails).
• Legal Obligation — When required to comply with applicable laws.
• Legitimate Interests — Where we have a legitimate interest that does not override your rights (e.g., fraud prevention, platform improvement).

Purpose of Processing

We use personal data for:

• Processing and managing reservations and payments
• Operating, securing, and improving the Site and Services
• Communicating with you about bookings, updates, and support
• Sending marketing where you have consented
• Conducting analytics and troubleshooting
• Complying with legal and regulatory obligations
• Protecting against fraud or misuse

We do not sell your personal data to third parties.

Disclosure to Third Parties

We may share personal data with:

• Service Providers — Hosting, payment processors, analytics partners, reservation system providers
• Third-Party Reservation Platforms — When you make a booking through or receive services via an integrated partner
• Legal and Regulatory Authorities — When required by law or to protect legal rights
• Corporate Transactions — In the event of acquisition, asset sale, or business restructuring

Each third party is bound by contract to safeguard data appropriately.

International Transfers

Your personal data may be transferred to countries outside Switzerland or the EEA. When such transfers occur, we ensure appropriate safeguards such as:

• Adequacy decisions
• Standard data protection clauses
• Other legal mechanisms that provide an equivalent level of protection

Data Security

We employ technical and organisational safeguards to protect your data. While no system is completely secure, we use industry-standard technologies and procedures to minimise the risk of unauthorized access, loss, or disclosure.

Data Retention

We retain personal data only as long as necessary:

• To fulfil the purposes for which the data was collected
• To comply with legal retention requirements
• To handle disputes, enforce contracts, and address claims

Data is securely deleted or anonymised once retention is no longer required.

Your Rights

Where applicable under revFADP and GDPR, you have the following rights:

• Access your personal data
• Rectify inaccurate or incomplete information
• Erase your personal data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

You may exercise these rights by contacting us at hello@wearebookers.com. We may require verification of identity.

Cookies and Tracking Technologies

We use cookies to:

• Ensure essential functionality
• Analyse Site usage
• Improve user experience
• Deliver personalised content (with consent)

You can manage cookie preferences via your browser or our consent banner. Some cookies are necessary for core functionality and do not require consent.

Third-Party Links

The Site may contain links to third-party websites or services with their own data practices. We are not responsible for the privacy practices of those services.

Complaints and Supervisory Authority

If you have concerns about how we process your personal data, please contact us at hello@wearebookers.com.

You also have the right to lodge a complaint with the competent supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC) Feldeggweg 1 3003 Bern Switzerland

Contact

For any questions about this Privacy Policy or data practices, please contact:
hello@wearebookers.com